Anyone remember Centurytel? How about
CenturyLink's merger with Embarq, Quest? It seems the
customer service has gone away with inverse proportion to the
number of mergers. Bigger company, crappier service.
Our recent slow downs in DSL downlink speeds
provided the impetus (past problems also) to create this web
page and Email list. Hopefully, with our growing numbers
and a coordinated effort, we might pierce the corporate veil in
some fashion. The goal at this juncture is to get our old
speeds back and possibly to get some money back like ole SLIME
guy Bob Spiwak did in 2009 after his 9 month battle with
Centurytel. I think the complaint to the WA AG's office
tipped the scale in his favor as well as putting some money back
in his pocket.
Once the Methow gets past this particular issue, this
BBS Forum and
mailing list will hang in there for general questions, problems
and chatter as it is likely another problem of a nature that
would involve the valley would pop up again. As it
appears now, a possible resolution is pending and CT may
actually re-contract with the PUD or NOAANet/PUD or whoever
owns the fiber coming up-valley. More when we learn more
or we see a return to normal speeds in the evenings.
bulletin board. If you see something on
the BBS's, re-post on the mailing list as each post is archived
and it will be handy to be able to search back as I think it is
likely that CT will continue to be a painful company for it's
customers. You can select immediate Emails, daily digests
or now Emails at all, your choice. You must join to read
the archives however. Your Email address will be seen by
other members but not the public. I know the BBS tends to
be anonymous but not on the mailing list.
The goal here is to get the CT's speed issues
fixed. But history teaches us that CT customer support
reps (CSR's) must follow a script...one which seems designed to
wear down the customer as well as shift the blame to the
customer as the source of the problem. History tends to
show that CT will not fix it until forced or confronted by the
WA AG. That may come also, but to make a case, we need the
support from a large number of Methow Valley CT customers.